At AKHTER'S MRCPCH Helpline, we strive to provide high-quality educational content and an excellent user experience. We understand that sometimes things don’t work out, so we have outlined our refund policy below to ensure transparency. Please read this policy carefully to understand your rights regarding refunds.

1. Eligibility for Refunds

Refund requests are eligible only under the following conditions:

• Course Access Issues: If you encounter technical issues preventing access to the course content that cannot be resolved within a reasonable time.
• Dissatisfaction with Course Content: If you are dissatisfied with the course content or material, you may request a refund within 30 days from the date of purchase.
• Incorrect Purchase: If you mistakenly purchased the wrong course or package, you can request a refund within 30 days of the purchase, provided no course material has been accessed.

2. Non-Eligible Refunds

The following circumstances are not eligible for a refund:

• If the refund request is made after 30 days of the purchase date.
• If the user has completed more than 50% of the course or accessed course content in full.
• If the request is due to a change in personal preference, schedule, or a lack of time to complete the course.
• No refund will be issued for services or products that are offered as part of a bundle or promotional discount, except in cases where one or more individual components of the bundle are faulty or inaccessible.

3. How to Request a Refund

If you believe you are eligible for a refund, please follow these steps:

1. Contact Customer Support: Send an email to us within 30 days of purchase, detailing your reason for requesting a refund.
2. Provide Details: Include your order number, email address, and the course or service you are requesting a refund for.
3. Resolution Process: Our support team will review your request and may reach out for further information or clarification. We aim to process refund requests within 7–10 business days.

4. Refund Processing

Refunds will be issued to the original payment method used at the time of purchase. Please note that it may take several business days for the refund to appear in your account, depending on your payment provider.

5. Late Refund Requests

Refund requests made after the 30-day window will not be processed, regardless of the circumstances.

6. Changes to This Policy

We may update or modify this Refund Policy from time to time. Any changes will be posted on this page with an updated effective date. By continuing to use our services, you agree to the revised refund policy.